Arriva uk refund

Arriva uk refund. A return ticket gives you two bus trips - one to go and one to come back again. 35500. 5 How we will refund you. 8. We are registered in England and Wales under company number 02756876 and have our registered office at 1 Admiral Way, Doxford International Business Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). Please send your ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS Download the free "Arriva M-Ticket" app from the App Store (iPhone users) or Google Play (Android users). Select a region You will need to post your paper ticket to us in order to obtain a refund. , Služba podrške prometa i prodaje, p. What you can claim for, and how much you can claim, is in the National Rail Conditions of Travel - you should also look at the TRAIN COMPANY's Passenger's Charter. Register your details by clicking on the icon in the top right hand corner of the home screen and you will receive a PIN for your M-Ticket App. Can I get my ticket refunded for a service running late? Please contact our Customer Services team and we will look into this for you on an individual basis. hr or by regular mail to the address: Autotrans d. Welcome to Arriva UK Bus. We’re grateful for the professionalism and continued dedication of our colleagues during an extremely challenging period. 10. Can I get a refund? Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. g trainline) then you can still claim Delay Repay if your journey was delayed by more than 15 minutes (You can only do this via our portal if your ticket was for a delayed Avanti West Coast journey). uk is a site operated by Arriva UK Bus Limited (”We”). The Conditions of Carriage set out customers’ rights, restrictions on those rights and obligations as a customer of Arriva. Definitions and Description These terms and conditions apply to the purchase of bus tickets (“Tickets”) by you (“You” or “Your”) using the promotional code WEEKLY (“Promotional Code”) on 15th, 16th 17th 18th or 19th May 2023 (“Promotional Dates”) from Arriva UK Bus Limited, incorporated in England & Wales, with company number 2756876 and its registered office address at 1 You will need to post your paper ticket to us in order to obtain a refund. Should you require a refund for a paper ticket, this will need to be posted to our Customer Services centre before the refund can be processed. Am I able to receive a refund? What should I do if I have been issued a wrong ticket on the bus? Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. . Travel in style across the UK. Please send your ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS Welcome to Arriva UK Bus. Unite the Union have confirmed there will be no Arriva industrial action across Northfleet, Gillingham, Maidstone & Turnbridge Wells on Friday 16th September & Tuesday 20th September – as a mark of respect, following the death of Her Majesty, Queen Elizabeth II How can I claim a refund? If you need a refund for unused tickets or tickets with valid time or journeys left on them, then please contact us at customer services between 8am and 6pm Monday to Friday. Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. For tickets purchased via the Arriva UK Bus app or website, please contact our Customer Services team via email, live chat, telephone, Facebook or Twitter. Next steps. Welcome to Avanti West Coast. Countries. Registered in England. Unlike other retail terminals, the ticket sale stays on the ticket machine for a short period of time; after this time the ticket sale is not available for refund. The team can then issue a refund for the duplicate ticket via the original payment method. For paper tickets purchased from the driver, you will be required to post both the original as well as the newly purchased ticket to the following address: Arriva Customer Services Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). You're not tied to specific times and don't need to book in advance. 0 bn Arriva help - frequently asked questions about Arriva. Please send your paper ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS Arriva help - frequently asked questions about Arriva. Registered No: 347103. If your ticket has been redeemed, proof of an additionally purchased ticket either via the driver, the Arriva UK Bus app or website will need to be provided before a refund can be issued. Please note refunds can take up to 5 working days to process once received by our team. . Can I get a refund? How long will I be waiting before receiving my refund? Can I get my ticket refunded for a service running late? I purchased a ticket for a Greenline coach service. Your Smartcard number is the 18-digit number on the front of your Smartcard. However, for payments made via cash, a cheque refund will be processed and will arrive within 14 working days. For paper tickets, a refund will be issued via the original payment method within 3-5 working days once received by our team. uk Can I get a refund if I purchase a ticket for the incorrect ticket zone? You will be required to purchase a new ticket before a refund can be issued. Can I get a refund? Scroll down click 'request refund' and choose a reason for requesting refund. If you are unable to refund your ticket through our website or app then please fill out our refund form. Can I get a refund? Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). However, we may make deductions from the price, as described below. 288, 51000 Rijeka, if you want to receive the cash refund minus the 10 percent of the full amount. d. Arriva Bus Help Portal. Please choose your issue below - Customer Service Lost property. Increasing varieties of UK rail tickets can be used on your Smartcard. We have around 35,500 colleagues working in towns and cities across Europe, doing many different jobs from driving and engineering to finance, sustainability, and digital technology. Bought your ticket at one of our stations? Head back to the station you bought it from within 28 days of your tickets expiry date. Link to Our progress page. After receiving this, you will be refunded the ticket cost (pro-rata for long term tickets). You can make your return trip at any time the same day. Return tickets. Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bus app makes it simple. Please send your ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS Link to Arriva UK's Gender Pay page. Tickets purchased via debit card will be reimbursed with 3-5 working days. 0. The TRAIN COMPANIES have rail industry refund processes that work in parallel with the CRA, details of which are set out in the National Rail Conditions of Travel. We will be able to discuss issuing you a refund based upon the circumstances. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. If your claim relates to a Smartcard ticket, you will need to include a clear image of the front of your Smartcard and enter your Smartcard number in the Booking Reference/Ticket Number field. 1. If you have a paper ticket and wish to make a refund, please contact Web Support and they will provide directions on how to process. Please contact our Customer Services team via email, live chat, telephone, Facebook or Twitter. Introduction. Arriva Bus Help Portal If I have lost or broken my device, can I have my ticket transferred to another device? Our Customer Services team are able to transfer your existing ticket to a new device for you. Am I entitled to a refund? Annual tickets can be refunded and these will be given on a pro-rata basis. Am I able to receive a refund? If your ticket has not been redeemed, a refund will be issued in order to allow for the correct ticket to be purchased. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva. They are the Conditions under which Arriva carries any person and their property and apply to any ticket issued by Arriva and any contract to carry any person or their property entered into by Arriva. Arriva Ltd. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Across Arriva in the UK, our different businesses are responsible for a large number of pension schemes that are used to provide retirement and death benefits for our current and former employees. Downswood Community Association The Downswood Community Association in Maidstone originated in 1986 as a support network for people moving to the newly-developed Parish of Downswood. For all of these schemes, you will find in this website the contact details of the administrators who can help you with any specific queries you To enable us to refund you, we will require you to provide proof of purchase of both tickets. Definitions and Description These terms and conditions apply to the purchase of bus tickets (“Tickets”) by you (“You” or “Your”) using the promotional code FUTUREYARD (“Promotional Code”) from 1st April 2024 and 30th April 2024 (“Promotional Dates”) from Arriva UK Bus Limited, incorporated in England & Wales, with company number 2756876 and its registered office address at Am I entitled to a refund? Annual tickets can be refunded and these will be given on a pro-rata basis. The Trains Wales Railway Network, primarily operated by Transport for Wales (TfW), covers a vast area including major cities, towns, and scenic routes across Wales and into some parts of England. Can I get a refund? For more detailed and interactive maps, you can visit the Transport for Wales website. See our Ticket Types page or our Changing, Cancelling and Getting a Refund for Tickets page for more information. I accidentally purchased two of the same tickets and only need one. We operate in 10 countries across the UK and Europe. If you need a refund for unused tickets or tickets with valid time or journeys left on them, then please contact us at customer services between 8am and 6pm Monday to Friday. Buy train tickets and find train times with no booking fees and rewards when you travel. co. Arriva Bus Help Portal These terms tell you the rules for using our website www. If you have lost property elsewhere in the UK, please fill out our lost property form here. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101. Can I get a refund? Welcome to Arriva UK Bus. Please send your paper ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS Am I entitled to a refund? Annual tickets can be refunded and these will be given on a pro-rata basis. Select a region. www. Accessible via the Arriva bus network, we’ve included information on location and routes to help you get there. Yes, you can get a refund for your unused train ticket, with no fees, if your train is delayed or cancelled and you decide not to travel. Who we are and how to contact us. What should I do if I have been issued a wrong ticket on the bus? If you have been issued the wrong ticket you will need to purchase the correct ticket in order to allow you to travel. If your transaction is not on the drivers list, they can’t refund you. Please send your paper ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS Can I get a refund if I purchase a ticket for the incorrect ticket zone? You will be required to purchase a new ticket before a refund can be issued. Registered Office: Arriva Ltd Admiral Way Doxford International Business Park Sunderland SR3 3XP UK. You'll need to keep your ticket to show the driver on your return trip. If you want to get a refund for another reason, you may have to pay a fee. I didn't book with Avanti West Coast If you booked your Avanti West Coast train ticket via another company (e. Colleagues. p. Once used, you will then be required to send both the newly purchased ticket as well as the incorrectly is Updated: 12th September 2022. How can I claim a refund? If you need a refund for unused tickets or tickets with valid time or journeys left on them, then please contact us at customer services between 8am and 6pm Monday to Friday. Jun 25, 2024 · After taking a difficult decision to consult our colleagues on the proposed closure of our Aylesbury and High Wycombe depots, Arriva will cease to operate those depots from July 27. Arriva help - frequently asked questions about Arriva. uk (our sites). com. You will need to post your paper ticket to us in order to obtain a refund. arrivabus. 1. Please send your paper ticket to the following address: Arriva Customer Services 487 Dunstable Road Luton Bedfordshire LU4 8DS The Arriva Management Board sets Arriva’s strategy. You can change your ticket in the My Account section of our site or mobile app. Can I get a refund? fill out the Refund Claim Form and send it to the e-mail address: reklamacije@arriva.